Warehouse Pick-up

 

Holiday Trading Hours
We will be operating as usual during the holiday season, except for the following days when we will be closed:
Dec 25: Christmas Day
Dec 26: Boxing Day
Jan 1: New Year's Day

Please note that deliveries may be subject to courier delays and timing adjustments.

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Please note we are not a retail store and we cannot accept walk-ins or browsing.

Saké Boutique / Heigo Australia
18 Dissik St, Cheltenham, VIC
Tues, Wed & Thurs between 11am - 3pm (excluding public holidays).

We will endeavour to have your order processed for the next delivery/pick-up window if you order before 2pm, but do allow 2-5 working days. For example, for your order to be ready for collection on Tuesday, please place your order by Monday 2pm.  

Rates
Store pickup is FREE.
 
What to do when your order is ready:

  • Please bring your confirmation email when you come to collect your order.
  • Upon arrival, please park in our designated "PICK UP CUSTOMERS ONLY" car spot at the front of our building.
  • Stay in your car, call us on 9555 1012 with your order number and we will bring your order out to you.

Can someone collect my Store Pickup order for me?
Just make sure they bring:

  • A copy of the order collection notification order number will be required so we can electronically record that your item has been picked up.
  •  A note signed by you, detailing who will be collecting the order on your behalf
  •  Their own photo ID to match the approved name for collection
  • Nominated person must be a minimum age of 18 years old 

Are all products available for Store Pickup?
Most items are available for Store Pickup but there are some exceptions. Store Pickup will be shown as a delivery method on the product pages and at checkout if it is available for your selected items.


What happens if items in my Store Pickup order are out of stock?
Sometimes, items in your Store Pickup order maybe out of stock. We will issue you a refund for the item/items.