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Returns Policy

Returns Policy

No refunds or exchange for liquor items

Please note, we do not offer refunds or exchange for change of mind for liquor. In the event that the order nevertheless should be faulty, we will exchange the product upon presentation

of your proof of purchase.

 

Incorrect items

If you have received an incorrect order, please contact us within 14 days of receipt of delivery.

 

Proof of Purchase

To be eligible for a return, we require a receipt or proof of purchase.

 

Damage in Transit

If there are any problems with your order, please contact Saké Boutique within 48 hours of receipt of delivery.

Saké Boutique will not be held responsible for any damage or breakage if informed after 48 hours of receipt of delivery.

 

Insurance companies require evidence via photos of the damaged item & its packaging béfore you send the item back. Please email or send these with your return to help us assess & process your return more quickly.

 

If the product is damaged or broken as a result of courier or postal transit, please keep all original packaging and photograph the damaged item and packaging.

 

Damage due to misuse or neglect

We do not accept returns as a result of customer misuse or neglect of care of our products. For sake, please store in a cool dry place. If the sake is Il nama ll / unpasteurised, please store refrigerated. 

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